At Medrine Health Care, we prioritize your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which you may request a refund.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item for a full refund or replacement.
- Incorrect Items: If you receive an item that differs from what you ordered, please notify us within 7 days of delivery for a full refund or exchange.
- Unsatisfactory Service: If you are not satisfied with a service provided by Medrine Health Care, please contact us within 7 days of the service to discuss your concerns.
2. Non-Refundable Items
The following items are non-refundable:
- Opened or used products, unless they are defective.
- Customized or personalized items.
- Products purchased during promotional sales, unless stated otherwise.
3. Requesting a Refund
To initiate a refund request, please follow these steps:
- Contact our customer service team at:
- Email: sales@medrinehealthcare.com
- Phone: 7260812506
- Provide your order number, a description of the issue, and any relevant photographs.
- Our team will review your request and provide instructions on how to return the item, if applicable.
4. Return Process
If a return is required:
- Items must be returned in their original packaging and condition.
- Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.
5. Processing Refunds
Once we receive your returned item and verify its condition, we will process your refund within 7-14 business days. Refunds will be issued to the original payment method used at the time of purchase.
6. Changes to This Refund Policy
Medrine Health Care reserves the right to modify this Refund Policy at any time. Changes will be posted on our website, and the revised policy will be effective immediately upon posting.
7. Contact Us
For any questions regarding this Refund Policy or to initiate a refund, please contact us at:
Medrine Health Care
1st Floor Lalti Niwas, Ramkrishna Nagar, Patna 800027
Email: sales@medrinehealthcare.com
Phone: 7260812506